科德宝集团
密封与减震控制技术
技术纺织品与过滤
清洁技术与产品
特种产品
实习生岗位

产品管理专员

克鲁勃润滑剂(上海)有限公司

发布日期:2021-04-13工作地点:上海-青浦区

公司简介:

克鲁勃润滑剂公司是全球领先的特种润滑剂生产商。该公司提供智能化的磨擦解决方案,并向几乎所有行业和市场直接销售各种量身定制的特种润滑剂。公司的客户以零部件、机器和成套设备的原始设备制造商及其客户为主。针对客户的特殊要求,克鲁勃润滑剂公司开发和生产数千种特种润滑剂产品。通过细致的技术咨询和全面的服务,克鲁勃润滑剂公司在工业界和商界赢得了良好的声誉。公司已有80年的成功发展历史,拥有针对各种工业的技术诀窍、各种资格证书和大量检测设施,其中包括100多座检测台。有条不紊地扩展业务范围以及在全球增加业务网点是公司最重要的目标之一。2008年,克鲁勃润滑剂公司与肯天公司在青浦(上海)共同巨资新建了一家生产润滑剂和脱模剂的工厂,以满足中国对高性能润滑剂和脱模剂不断增长的需求。克鲁勃润滑剂公司开展在华业务已有30多年的历史。

Responsibility:
Product Complaint Management
1. Act as the regional Product Complaint Owner and Super-User of “Comanda” which is the Klüber global complaint system.
2. Receive, evaluate and filter the product complaints in Klüber China, organize the complaint inspection and drive the progress with the Complaint Inspectors located in Klüber China or other Klüber sites until the complaint is closed.
3. Analyze the regional product complaint status termly, and report to regional management and global complaint management the continuous improvement aspects on products.
4. Improve the regional Product Complaint Management process continuously to increase the effectiveness and efficiency on product complaint handling.

Competitive Product Analysis and Coordination
1. Act as the Speak-Partner for the sales force in Klüber China with the technical functions in both Klüber China and Klüber other sites, in order to well coordinate the competitive product analysis requests.
2. Receive, check and filter the general competitive product analysis requests from the sales force, provide professional guidance on the analysis know-how. Monitor the whole analysis process, and translate the test results into the sales value arguments for the sales force.
3. Record, and categorize the competitive product analysis information, and termly analyze and summarize the competitive products information into the competitive product database.

Innovation and New Product Management
1. Assist the Product Manager to manage the regional New Product Idea Pool.
2. Assist the Product Manager to drive the regional new product development pipeline using the Gate styled process.
3. Assist the Product Manager on the general new product launch activities, e.g., the new product testing, new product documents making, new product sales tool package preparation, new product training and introduction, etc...
4. Assist the Product Manager to monitor the market performance of the new launched products, and provide the general support to the sales force in new products market promotion.

General Product Support, Coordination and Service
1. Provide all the product related support and service to the sales force especially on the product enquiries and consultant.
2. Product documents management: the Product Information Leaflets, Product Information Cards, Product Value Case Studies, Product Clarification, etc…
3. Act as the product support channel in between of the sales force and the technical functions in both Klüber China and Klüber other sites.

Requirements:
1. Bachelor degree, in Chemical or Mechanical Engineering related majors;
2. Industrial Marketing or Product Management experiences in multinational companies are preferred;
3. Systematic, analytic and innovative thinking, sales oriented mindset;
4. Determined and positive working attitude, combining with personal working style, willing to work with accuracy;
5. Good adaptability to the new environments and challenges;
6. Good planning and organizing skills, willing to work with a team;
7. Good communication and interpersonal skills to interact with various functions (e.g., R&D, Sales, Logistics, Top Management, etc.;
8. Very good written and spoken English skills to interact with the global team.
9. Good computer skills;
10. Acknowledge the culture of Klüber Lubrication Group, willing to push the limit for the high quality products in an ambitious way;